Customer Testimonials

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Google Oct 27, 2023

I have used Jim Taylor Ford 2 times for an oil change and tire rotation in my 2023 F150, I used another dealer once. Jim Taylor ford's service department was outstanding, I will not go anywhere else in the future. Great job Jesse and team!

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Google Oct 17, 2023

The entire staff was extremely helpful and nice during my visit for unexpected maintenance/repair on my vehicle! It is a welcoming experience every time I am there, they all just give you the feeling of trust!

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Google Sep 27, 2023

I live 30 miles from Jim Taylor Ford. There is another Ford dealer closer to me, but I will continue to use Jim Taylor for their stellar service department. Julie in the service department has literally bent over backwards to accomodate me several times when she did not have to. She knows customer service and that's what keeps me coming back.

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Google Aug 15, 2023

Awesome place to buy a vehicle!!! Professional, knowledgeable, and courteous staff!!

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DealerRater Aug 5, 2023

I came in to the dealership to buy a battery for the key fob for my Lincoln, and because everyone was so polite and professional I asked about the new Lincoln Nautilus. I got Darren Collie as a salesman and he was extremely polite. He took me on a test drive and I fell in love with it! He helped make the buying process so easy! A brand new 2023 Lincoln Nautilus! He was so helpful helping me connect my phone and set everything up for me! The next morning we discovered a clip was broken. The next day Danny and ...

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Google Jun 12, 2023

(Translated by Google) Excellent (Original) Exelent

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Google May 22, 2023

Darren was super helpful and patient with us, made buying a car as easy and painless as possible.

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Google May 5, 2023

Darren Collie did a great job on the sale of my F150. Great buying experience

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Google Apr 11, 2023

Outstanding service. Truly a great help to me in a time of need. Thanks for the great service.

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Google Mar 25, 2023

Friendly staff

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Google Mar 12, 2023

Good ppl

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Google Feb 24, 2023

Team work makes the Dream work… Thanks to the whole team….👍🏿👍🏿👍🏿

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Google Feb 7, 2023

Ok

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Google Jan 11, 2023

On a trip home to Louisiana from Texas my 2018 F250 had a hose on the return fuel line started to leak. I was stranded and needed to get home. Not only was Jim Taylor Ford the only Ford dealership in NE Louisiana that actually had the part, but Sheryl in the service department was extremely helpful and professional. The diesel tech “Jeff” was outstanding. They got me back on the road and I’ll always be grateful. Highly recommend this dealership for service work.

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Google Dec 22, 2022

Great service

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Google Dec 5, 2022

5 star salesman and finance team💜

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Google Nov 12, 2022

I like going there but has been a while the service advisor are friendly,last time they went over the services they are doing not this time it was like a cold chilli night nothing not a word most of all did not put air in the tires which were low I guess they were out of air for the day not the first time this has happen but overall good job,this time just didn't get that fuzzy feeling that they were glad you came by and doing business with them

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Google Oct 29, 2022

Stacy provided excellent service to our family! Thanks for making the car buying process as easy as possible, we’ll be back for our next purchase!

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Google Oct 26, 2022

Fantastic place to get a vehicle from. Great personnel to work with...Mr. Stacy Reese, and Ms Jeannett were very helpful and a pleasure to work with! Make a trip to Jim Taylor Ford in Ruston for your automotive needs. You won't be sorry!

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Google Sep 5, 2022

Happy Trails, the best.

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Google Aug 3, 2022

Great buying experience with Jim Taylor Ford and Scott Winstead!

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Google Aug 1, 2022

Awesome dealership and great people. They always take great care of us at Jim Taylor Ford in Ruston.

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Google Jul 30, 2022

Took cars for maintenance. Nice waiting room and ferry service in town.

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Google Jul 22, 2022

Scott and co did a great job getting me into my 22 Ranger. Production took ages but they stayed on top of it and answered all my questions and concerns.

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Google May 13, 2022

Great place place to buy a car, truck or SUV

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Google Feb 25, 2022

Quick and excellent customer service!!!

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Google Jan 29, 2022

Service dept has always worked hard to get my truck into the shop when i have any issues. They work fast to resolve the issue. I use my truck to make my living. So when i need a service or repair Jim Taylor service dept work fast to keep me rolling. Thanks

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Google Dec 18, 2021

Great experience. Darren is one of the most genuine sales professionals I’ve worked with. Fair prices and great quality here.

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Google Dec 13, 2021

Parts man ordered needed part and got next day! Ford brand part a little more expensive than will fit (windshield washer hose) but it was perfect fit and I couldn't believe it came with exact fit push in mounting pins! Will fit I had tried was exactly that (will maybe fit), it did not!

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Google Sep 26, 2021

Darren Collie went the extra mile helping me find a vehicle to fit my needs would definitely recommend for anyone looking for a vehicle quick friendly service would definitely do business again

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Google Aug 28, 2021

Great information and friendly service

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Google Aug 20, 2021

Great dealership from top to bottom!!

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Google Aug 2, 2021

Darren Collie at Jim Taylor Ford helped us find a great deal and a safe car for our daughter! This is our 3rd purchase from Jim Taylor Ford.

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Google Jul 13, 2021

I'm not a regular customer of this location, but will seriously consider it for future purchases. I stopped in recently because I had a cover dragging underneath my car from a different oil change facility in a different city. The service crew at Jim Taylor had my car up on a ramp, removed the cover, and had me on my way in about 15 minutes!

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Google Jun 30, 2021

Caleb did a wonderful job. He answered all questions and made the buying experience at Jim Taylor Ford such a breeze. The whole experience could not have been any easier.

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Google Jun 27, 2021

Really Nice employees and salesmanship was great My mom walked away with a nice ride for an affordable price

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Google Jun 3, 2021

Service was excellent. They called before doing an expensive job to get o.k. They returned our car clear and looking and driving great! Thank Jim Taylor Ford!

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Google May 20, 2021

Friendly and completed my repair in a timely manner

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Google May 17, 2021

Thank you to Sheryl Eagle, Service Advisor and her Service Tech We were passing through Ruston pulling our rv with our f250. Sheryl got us diagnosed quickly. We were back on the road in less than 2 hours. Thank you Sheryl.

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Google May 12, 2021

Very friendly and courteous w, service was fast and exactly the price I was quoted.

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Google Apr 20, 2021

Helpful

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Google Dec 13, 2020

Had exactly what I needed when I needed it

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Google Dec 10, 2020

Fine people

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Google Oct 29, 2020

Excellent Service!!Great Customer Service❤

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Google Oct 17, 2020

Great friendly staff. Was greeted before I even opened my car door. Great facilities.

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Google Sep 16, 2020

Ryan Erxleben took care of me here and did a wonderful job I will definitely be back with my Ford business. Steve was a great manager to deal with as well

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Google Sep 12, 2020

I truly have to say that Micheal in sales worked so hard to get us a not just a vehicle but a brand new vehicle. My credit is not all that great so you know how that goes . By the end of the day I left driving a 2020 Ecosport brand new . We came across bout four complications but he was willing and worked very hard to make it work and did . Thank you Micheal

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Google Jul 3, 2020

Darren Collie made a buying a new vehicle so easy!! Best car experience I’ve ever had. I highly recommend asking for him at Jim Taylor Ford.

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DealerRater Jul 3, 2020

Darren Collie made a buying a new vehicle so easy!! Best car experience I’ve ever had. I highly recommend asking for him at Jim Taylor Ford.

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Google Jul 3, 2020

Our salesman, CHRIS WILLIS, has made what is normally a stressful situation buying a car the easiest and stress free experience anyone can have. The professionalism and manner in which he took care of business is beyond reproach. Thanks to Jim Taylor Ford of Ruston for a smooth transition.

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Google Jun 30, 2020

Long wait. Get there early.

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Google Jun 28, 2020

Could have been more forthcoming with the sale. Drove a little over an hour to look at a used truck. Test drive was good. Was told many times it had a 250 point safety inspection. Few days later I feel a pull to the left and a noise under the truck,2008 F150 LT. Apparently it had been wrecked. $1600.00 later still not right. Very disappointed with Jim Taylor Ford. Looking for an other vehicle. Only been 5 to 6 months ago. Work at Feed store in Bastrop Louisiana and see hundreds of people a week. Don't mind telling my story. Took truck back. ...

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Google Jun 25, 2020

They worked with me and I was coming from out of town. All of the associates I talked to were nice. Darren Collie was my salesman and he was with me through every step of the sale. He went above and beyond to get me set up to drive my car off the lot.

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Google Jun 20, 2020

Chris Willis and Chad were great! They made buying a new car easy! And great service after the sale. Couldn't be more pleased!

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Google Jun 17, 2020

Greg did an awesome job and made the process so easy on the purchase of my son and husbands new trucks, we went back two days later and I got a new Lincoln for myself. Entire staff is so friendly and helpful.

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DealerRater Feb 19, 2020

Darren collie WOW.... what an experience...?If you want to leave a dealership and be WOW’D Darren collie is your fix. Thanks for the WOW factor.

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DealerRater Feb 19, 2020

If you’re looking for great customer service and total honesty then go see Darren Collie at Jim Taylor Ford! He’s absolutely the best!

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DealerRater Feb 9, 2020

This was the most amazing car buying experience we have ever had!! ONLY ever ask to deal with Darren Collie!! He made everything so easy!!! He was a pleasure to work with, had the 2 cars we were looking at ready for us and was organized, speedy and so pleasant! In and out with our car in LESS than 2 hours!! This is the place you WANT to patronize!!

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Google Jan 24, 2020

I appreciate Steve at Jim Taylor he Really goes above and beyond to help you

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Google Jan 17, 2020

I could not be more pleased with the Jim Taylor Ford/Lincoln dealership in Ruston LA. I moved to N LA 10 months ago and I used the dealership in the town I live in and was never so disappointed, so I drove the 30 miles to Jim Taylor without an appointment. I was greeted the minute my truck door opened as my first visit was ‘The Works’ which was total oil change, tire rotation and completed service of engine and fluid levels, etc. when they told me my vehicle was ready my truck had been vacuumed and washed and I was ...

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Google Dec 6, 2019

The salesman work hard for his sale but a very pleasant respectful staff

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Google Nov 19, 2019

Great place to buy a ford!

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Google Oct 24, 2019

Loved the experience that we had here. Purchased a Lincoln MKC from Johnny. He is amazing. He took the time to find us exactly what we wanted, was patient, and extremely helpful. If I ever need to purchase another vehicle, I know exactly who to go to. The entire experience was amazing from start to finish with him.

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Google Sep 28, 2019

Ryan Erxleben made our buying experience so easy! He got us the truck that we wanted. There was no hassle. The finance department, great! Everyone is so friendly and willing to help! I highly recommend going and seeing him for any of your vehicle needs!

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DealerRater Mar 12, 2019

I called Darren Collie on a Thursday of one week and explained what I wanted and my price range. He sent me pictures of several SUV's, but the one that we were interested in seeing sold before my husband and I got serious about it. The very next day he sent us a picture of another one that just came on the lot. It was the one for us! He had everything ready for us when we made it to the dealership (we do not live in Ruston). It was the easiest automobile purchase I have every experienced. I ...

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DealerRater Aug 6, 2018

Bought a used Expedition with help from Darren, he was very helpful and even helped me figure out all the features on my new vehicle. Our family definitely will always shop Jim Taylor.

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DealerRater Mar 5, 2018

If you're looking to buy a new ride, you need to go to Jim Taylor Ford and ask for Darren Collie. He's the best! Patient, kind and answered all of our questions!!!

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DealerRater Feb 26, 2018

This was by far the best car buying experience I've ever had. Darren Collie made the process easy and painless. I will never go anywhere else but Jim Taylor Ford!

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